frequently asked questions
Returns
Rest easy, we accept returns. Click below to get started on domestic returns within the US.
ORDERS & SHIPPING
Everything you want to know about your order and our shipping process. We offer free tracked shipping at $100 and ship via USPS, UPS, Fedex within the US. For orders below $100, standard shipping charges range from $10-15/order using USPS Priority Mail, depending on weight.
WE PICK & PACK YOUR ORDER WITHIN 2-4 BUSINESS DAYS
Our usual turnaround of 1-3 business days can be impacted by holidays, and currently, COVID restrictions. We are packing your orders safely while also ensuring the safety of our order fulfillment team. Once we ship your order, you will receive as shipment notification with your tracking number. Use this to follow the progress of your parcel.
For orders received on Fridays, we will process the order on the coming Tuesday. Our order fulfillment operates Monday to Friday 9 am to 5 pm EST.
DOMESTIC MAIL SERVICES OFFERED
We offer the following Mail Services domestically within the US.
USPS
USPS offers standard $100 insurance for each parcel.
PRIORITY MAIL EXPRESS: OVERNIGHT TO 2 DAYS GUARANTEED
PRIORITY MAIL:
1 TO 3 DAYS
FIRST CLASS MAIL:
1 TO 3 DAYS
UPS
UPS STANDARD:
1 BUSINESS DAY
UPS EXPEDITED:
2 BUSINESS DAYS
*We do not support overnight UPS shipping.
FEDEX
FEDEX GROUND:
2 TO 7 BUSINESS DAYS
FEDEX EXPRESS:
1 BUSINESS DAY
SHIPPING TO CANADA
We offer the following Mail Services to Canada.
CHIT CHATS EXPRESS:
2 TO 4 BUSINESS DAYS
CANADA POST GROUND:
2 TO 14 BUSINESS DAYS
There are NO duties or customs charges for our Canadian customers as we cover these
on your behalf. Shop hassle-free as you would from a Canadian retailer. Note that our shop currency is USD.
INTERNATIONAL SHIPPING
We offer the following Mail Services to our international customers. Standard shipment times range from 4 to 22 days during the Covid-19 pandemic. It is important that you fully complete your address information and provide a valid telephone number for customs declarations. We will be unable to ship without this information and may contact you to verify if address validation fails.
USPS PRIORITY MAIL EXPRESS
INTERNATIONAL:
3 TO 5 BUSINESS DAYS
PRIORITY MAIL INTERNATIONAL:
6 TO 10 BUSINESS DAYS
UPS WORLDWIDE EXPEDITED:
2 TO 5 BUSINESS DAYS
UPS WORLDWIDE EXPRESS:
1 TO 3 BUSINESS DAYS
FEDEX INTERNATIONAL GROUND:
2 TO 7 BUSINESS DAYS
FEDEX INTERNATIONAL ECONOMY:
2 TO 5 BUSINESS DAYS
SIZE GUIDES
Fit is everything and we're here to simplify vintage sizing. We provide 2 sizing guides, for our one-of-a-kind vintage garments, and for our +REwork line. Refer to our handy size guides below before ordering for that perfect fit.
FOR VINTAGE GARMENTS:
TEES, SWEATSHIRTS & JACKETS
For our one-of-a-kind vintage tees, sweatshirts and jackets, we will always provide: pit to pit measurement, and length. We recommend grabbing your best fitting tee, sweatshirt or jacket and taking the same measurement to compare. For the ideal fit, we recommend going 0.5"-1" above your garment's fit, to ensure you have a little room if needed. We also provide the tag size on the garment, but take this with a grain of salt as vintage sizing varies a lot.
JEANS & SHORTS
For our one-of-a-kind vintage denim, we will always provide: waist measurement, rise, inseam, and type of fit (high rise, normal rise, etc.). As a vast majority of our vintage denim is high rise, we recommend measuring yourself 1" above the belly button as that's where the band will likely sit.
DRESSES
For our vintage dresses, we will provide the pit to pit measurement, length, waist, and hip measurements so you can be sure the dress will fit well.
FOR OUR +REWORK LINE:
BUST
Measure loosely around the fullest part of your bust, with the tape straight across and your back, bringing it to the front. This is your bust measurement.
WAIST
Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground. This is your waist measurement.
HIPS
Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground. This is your hip measurement.
INSEAM
Slip on your favorite pair of jeans that fit you best. Take your tape measure and carefully measure the length from the crotch seam to the bottom of the leg. This is your inseam measurement.
Contact us
Please fill out our contact form below for order inquiries or feel free to send a note to info@goatvintage.com